By Dr Nigel Craig, Professor James Sommerville
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1 April 2011, Build 123, Feature article
The United Kingdom began to systematically measure the satisfaction of new-home buyers in 2000 and, in recent years, has measured the performance of its house-building sector using eight national customer satisfaction surveys.
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1 April 2011, Build 123
BRANZ has suspended further investigation into the performance of Urea Formaldehyde Foam Insulation (UFFI) after the DBH clarified that installation of these products requires a building consent.
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By Ian Page
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1 April 2011, Build 123, Feature article
Early replies to a BRANZ survey asking owners of new houses about their house defects and features suggest that, despite overall satisfaction, there is room for improvement in the industry.
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By Shashi Vohora, Nick Marston
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1 April 2011, Build 123, Feature article
BRANZ is developing a web-based tool to help assess the remaining life of a building element, with the aim of providing useful and robust guidance to end-users.
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